Dec

22

Allan Batuhan of Sun.Star Cebu Daily explains key basics regarding the global enterprise phenomenon which is business process outsourcing (BPO) and its importance in the Philippines in layman’s terms.

Read his introduction into BPO here.

Dec

22

As Global Services-Tholons’ number one emerging destination for business process outsourcing worldwide for 2009, the Philippine island of Cebu levels up to attract a huge chunk of the global knowledge process outsourcing industry (KPO).

According to a Business Process Outsourcing insider, there is optimism that Cebu could leverage with industry stakeholders, including the Cebu City government,  on encouraging college graduates to take up graduate studies as to attract the emerging KPO industry, described as a higher level outsourcing service.

Learn more about this development here

Dec

21

The Philippine outsourcing industry is in the pink of health and growing due to its competent human resources (HR).

NorthgateArinso, a United Kingdom-based HR solutions company, in fact, has decided to expand its global delivery center and Asia Pacific headquarters in Manila.

In a recent briefing to the press, NorthgateArinso opened a new BPO center in the Philippines that currently employs 235 people, providing full human resource servicing and back-office operations.

Read more about this here

Dec

20

CRM market research firm and consultancy Beagle Research Group’s Denis Pombriant shares his year-end evaluation of customer relationship management and its major players in 2009, comparing what happened in the year to that of what was predicted in 2008.

Learn more about what Mr. Pombriant believes to be the highlights of CRM 2009 and the biggest CRM lesson that the year has taught here

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