The Philippines sets new heights in the global Business Process Outsourcing (BPO) arena—the healthcare information management (HIM) sector.

The country prepares to be a leading destination for various outsourcing in health information management for many leading markets, including Canada, Europe and the United States.

Current health reforms and EMR implementation in many countries create career opportunities for local nurses and medical professionals as more functions are outsourced in the revenue cycle management involving specialized skills in healthcare, both on the provider and payer sides.

Just recently, the Healthcare Information Management Outsourcing Services Congress 2011 (HIMOSC 2011) was held, bringing together BPO companies, providers, payers, regulators, academe, associations and professionals to discuss the Philippines’ capability and how to best promote the Philippines as the outsourcing destination of choice for healthcare information management services.

With the theme, “Driving Sustainable and Dynamic Business Growth in the Philippines through Education and Innovation”—the conference tackled the opportunities and challenges to better position the Philippines to receive a significant market share in global HIM.

The Philippines has gained good strides in international visibility during the 83rd AHIMA Conference and Exhibit on October 1 to 6, 2011 in Salt Lake City, Utah, where the Philippine capability in HIM outsourced services— such as medical transcription, coding and billing, pharmacy benefits management, electronic medical records (EMR) solution, medical research, etc –was showcased.



Cebu City, Philippines – Multinational outsourcing services provider Aegis PeopleSupport pushes its plans to establish a Global Academy by first identifying the level of interest among target markets for the planned educational facility as well as examining the kind of curriculum to be offered.

The company currently eyes the South Road Properties(SRP) as the ideal site for its Global Academy and at present, is in talks with the Cebu City government, the SRP Management and with the local academe.

The Aegis Global Academy in Cebu aims to address what seems to be a shortage in quality human resources for local BPO service providers. This venture requires strong coordination and partnership with the academe and local government.

Even before this, Aegis People Support and the Cebu City government is presently involved in a joint training program to provide free training for citizens. The five-week skills development training is similar to People Support’s human resources development facility, Aspire People Solutions Inc.

As Cebu’s human resources improve, Cebu’s bid for new wave of outsourcing, Knowledge Process Outsourcing (KPO) whose standards and skill requirements are much higher than the call-center voice services.

With investment banks and financial organizations in the United States trusting their client data and services to third parties, the Philippines has the means to secure this multi-million-dollar industry, as long as there’s sufficient, qualified personnel available.








Growing from what had been an ambiguous industry ten years ago into one of the Philippines’ leading employers, the business process outsourcing (BPO) sector has provided 600,000 new jobs for English-speaking college graduates.

In order to sustain the industry for the next 10 years however, requires a whole new shift from what is the current trend.

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Taking advantage of the productive highly-skilled knowledge-worker pool in Cebu, Philippines and the changing landscape in the world’s outsourcing sector, locally-owned outsourcing firms expand their services to different clients.

Outsourcing services providers in Cebu, such as those with skilled personnel in basic documentation, word and data processing and medical transcription, now venture into the wide knowledge process outsourcing (KPO) sector, focusing on providing services for customized business solutions, market intelligence and research, technical and marketing support, among others.

Today these outsourcing services providers offer diverse outsourcing services to current and potential clients, with further aims to increase and improve knowledge-based workers in the next few months, to provide solutions that beyond good English communication, towards higher technical, analytic and design skills required in back-room outsourcing operations.

The challenge now for local service providers is “customized customer service,” as well as effective market intelligence for clients who want to expand globally.

This niche in the market is now waiting to be taken advantage.

The business process outsourcing sector in Cebu, whose providers have have established themselves in the United States market, is now aimed to enter emerging markets in Knowledge Process Outsourcing, in Australia, United Kingdom and China. There are other potential markets in Europe, like Germany and Switzerland for outsourcing services.


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