Dec
20
December 20, 2009 | 
CRM market research firm and consultancy Beagle Research Group’s Denis Pombriant shares his year-end evaluation of customer relationship management and its major players in 2009, comparing what happened in the year to that of what was predicted in 2008.
Learn more about what Mr. Pombriant believes to be the highlights of CRM 2009 and the biggest CRM lesson that the year has taught here
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