Nov

24

Organized by the Cebu Educational Development Foundation for Information Technology, in cooperation with Sun.Star Publishing Inc, “Getting Started in Your IT/BPO business” forum was the venue for discussions on opportunities and issues on Cebu’s economic growth and strengthen the position of Cebu City as the preferred destination for BPO and IT investments.

During this forum, a representative from the Business Process Association of the Philippines (BPAP) presented that talent development and marketing are two of the main areas the industry will prioritize for the IT-BPO Road Map 2011-2016, business process outsourcing and information technology (BPO/IT) agenda for the entire Philippines.

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Nov

17

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.Constantly ranking high in the list of  “emerging” cities for outsourcing, Cebu ranked ninth in the 2010 Tholons list of premier outsourcing cities.

“It’s a totally different ballgame. It means Cebu has met all the international criteria.”

— Joel Mari Yu, managing director of Cebu Investments Promotion Center.

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Nov

15

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Global outsourcing leader Accenture expands operations in the Philippines through three new sites, including a second office within Cebu City’s Robinson Cybergate Mall.
The opening of the three sites in the Philippines will contribute to the strategic growth of Accenture.

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Nov

13

I. Indian executives tend to be indirect.

They may hesitate to push back if you ask something unreasonable of them or their team . They may also be reticent about sharing bad news with you.

It is best to actively listen and probe for what remains unsaid so that you won’t be vulnerable due to lack of information.

II. Be prepared. With its current volatile economy, anything can happen in India.

Never assume any business relationship is permanent. Plan for what will happen if a sudden or accelerated termination becomes necessary.

III. Travel to India is a necessity.

If strategically important work is being performed in India for your company, visit and inspect the work environment  at least once a year. Have your trusted executives inspect the workplace twice a year.

It does not matter if the employees are in your company’s captive facility in India, or working under a large outsourcer, or the staff of an India-based provider, one can’t fully appreciate the workforce’s potential and their realities by reading/listening to reports sent to your conference room. Better see it with your own eyes.

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