Dec

4

Denis Pombriant of customer relationship management (CRM) market research and consultancy Beagle Research Group discusses how trends can be misconceived, innovations are not worth what these are hyped up to be. Misconceptions can be exploited by ignorant, unscrupulous individuals leading to destructive consequences.

Learn more here as Denis Pombriant sets the record straight on certain misconceptions on CRM.

Dec

3

Fitch Ratings and Moody’s Investors Service, two top global credit-rating agencies, declare the Philippines, along with other emerging Asian economies, can afford to stay calm despite the recent financial crisis created by the debt woes of Dubai of the United Arab Emirates.

The Dubai government’s announcement that it would restructure loans of state-owned firm Dubai World and its subsidiary Nakheel would not have an impact on the credit image on the emerging economy of the Philippines, proving that the country can be considered, ‘crisis-proof’.

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Nov

30

Know your Outsourcing.

Outsourcing Opinions provides comprehensive articles and analyses on the current news and information, from world media agencies and authoritative sources, regarding outsourcing and business.

This week, read about the new business opportunities growing in the Philippines.

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Nov

23

Information technology specialist Datacraft/Dimension Data releases its 2009 Global Contact Center Benchmarking Report, which details that companies both recognize the role of contact centers to drive more business value during these tough economic times and rely on these contact centers to focus on reducing the cost of customer relationship management operations.

However, despite the booming success of contact service centers, this business sector are still plagued with challenges such as high attrition particularly in Asia.

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