Fitch Ratings and Moody’s Investors Service, two top global credit-rating agencies, declare the Philippines, along with other emerging Asian economies, can afford to stay calm despite the recent financial crisis created by the debt woes of Dubai of the United Arab Emirates.

The Dubai government’s announcement that it would restructure loans of state-owned firm Dubai World and its subsidiary Nakheel would not have an impact on the credit image on the emerging economy of the Philippines, proving that the country can be considered, ‘crisis-proof’.

Though there are concerns over diminishing BPO opportunities and the US government’s plan to limit business process outsourcing (BPO) offshore to keep jobs, Philippine BPO executives are still bullish about a 23 percent revenue growth by the end the year.

BPO’s Next Wave

The Business Processing Association of the Philippines (BPAP), the umbrella organization of BPOs, and the Department of Trade and Industry of the Philippines, recently listed Metro Laguna and Metro Cavite as the top two “Next Wave Cities” (NWCs),   prime BPO destinations,  citing these locations’ workforce capabilities and untapped talent as main factors.

In response this business opportunity, real estate developer Filinvest plans to ride on the strong growth of these NWCs by gearing up its Northgate Cyberzone in Alabang, Muntinlupa City for an expansion mode. This 18.7-hectare property currently serves as headquarters to five major BPO units, that of HSBC, Genpact, Convergys, eTelecare and APAC.

Powerful Potential for KPO

And according to a recent BPAP and Outsource2Philippines commissioned online survey, 81% of the  respondents maintained that the Philippines’ potential in Knowledge Process Outsourcing (KPO) and delivery of complex, value-added services are positively good or very good.

Despite a tight labor market, perceived corruption in government and the overall negative image put off most investors, they still consider the Philippines a less risky destination compared to India for BPO and KPO.

Need more proof to see that the Philippines is insulated from the effects of the financial crisis?

Outsourcing Solutions, Inc. – your outsourcing partner!


  1. Abadilla, Emme. “Survey finds RP prospects for KPO remain positive.” 2 December 2009. The Manila Bulletin. Accessed 3 December 2009. Link Here
  2. Remo. Michelle. “Impact of Dubai crisis on RP seen minimal.” 1 December 2009. The Philippine Daily Inquirer. Accessed 3 December 2009. Link Here
  3. “Filinvest’s IT & BPO hub plans expansion”. 2 December 2009. The Manila Bulletin. Accessed 3 December 2009. Link Here


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