Jan

17

Making its mark in the contact center segment in business process outsourcing, it will be more than natural for the Philippines to invest further in its transition to knowledge process outsourcing (KPO).

KPO is a segment of outsourcing with more intellectual requirements in human resources.  Those who are already employed by the BPO industry can easily build their careers by moving up to KPO. Aside from the usual BPO tasks, those working in KPO have to bring in their own talents.

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Jan

13

Virtual assistants (VAs) provide remote administrative, technical and creative business support services to entrepreneurs and small enterprises/businesses.

Using today’s smart communication technologies, they work as office managers or executive assistants who are proficient with multiple tasks for  a wide variety of clients.

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Jan

12

Quality customer service & a good loyalty program gives any enterprise a certain advantage, an advantage that can achieve a certain measure of success.

Success, however, invites imitation so what happens when competitors imitate the customer service & loyalty program? It’ll be the standard that customers will tend to expect frin any enterprise in the industry.

As a result, there is no differentiation among competitive programs, nor reasons for customers to care.

To keep your advantage in customer service, you have to make the customers to keep caring for your enterprise’s products/services.

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Jan

11

There are 9 effective steps that outline the process of proper leadership planning.

Following these steps will be beneficial to you, the leader of your enterprise, organization or business, as you make plans for a successful 2011.

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