Nov
30
Outsourcing News Round up
November 30, 2009 | Leave a Comment
Know your Outsourcing.
Outsourcing Opinions provides comprehensive articles and analyses on the current news and information, from world media agencies and authoritative sources, regarding outsourcing and business.
This week, read about the new business opportunities growing in the Philippines.
Nov
23
Outsourcing – Contact Center Report Card 2009
November 23, 2009 | 1 Comment
Information technology specialist Datacraft/Dimension Data releases its 2009 Global Contact Center Benchmarking Report, which details that companies both recognize the role of contact centers to drive more business value during these tough economic times and rely on these contact centers to focus on reducing the cost of customer relationship management operations.
However, despite the booming success of contact service centers, this business sector are still plagued with challenges such as high attrition particularly in Asia.
Nov
20
Outsourcing – Cost saving Secrets
November 20, 2009 | 1 Comment
CIO.com’s Stephanie Overby writes most IT companies are capable of doing their the IT/BPO services procurement process, in-house. Furthermore, with the rising fees of outsourcing consultancy, such do-it-yourself (DIY) outsourcing can pay off in a more flexible contract or a stronger relationship with the service provider.
Here are 10 cost-saving secrets that one can do during the services procument process:
- Say No to Fear, Uncertainty and Doubt(FUD)
- Focus on the business case
- Use consultants selectively
- Take advantage of new tools
- Locate and leverage in-house experts
- Embrace hard times
- Consult counsel judiciously
- Exploit your vendor
- “Google” it
- Be selective
Learn more about these cost-saving tips here
Nov
19
Outsourcing – Cebu BPO Updates
November 19, 2009 | Leave a Comment
Cebu, Philippines is the premier BPO off-shore destination, whose facilities, services and human resources are prized by clients from around the world, from Japan to the United States, across the Atlantic, the United Kingdom and the European continent.
Learn more on the the continuous growth of businesses, especially updates on the upsurge of Business Process Outsourcing companies housed here in Cebu.
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