Jul

19

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A Human Resources (HR) forum was recently held in the Philippines that gathered HR practitioners from various industries, including information technology (IT) and business process outsourcing (BPO), to discuss effective HR management and talent development to help drive growth of companies in the region.

Key findings were presented in the study, “Harnessing Human Capital for Successful Regionalization in Asia.”  This study was the product of surveys facilitated by global business and IT solutions company, Accenture.

The findings of the study indicate that companies succeed and grow in Asia when a global mindset at every level is cultivated, focus on the development of three key success drivers:

1. Develop local leaders;
2. Nurture diverse teams, and;
3. Facilitate collaboration.

Companies must effectively manage their personnel, developing skills and potential of its employees.

Strategies for integrated talent management must be defined and implemented, strategies that not only incorporates leadership development, but holistically integrates with talent identification and talent movement, thereby providing all employees a meaningful career experience.

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Jul

15

Cebu, Philippines pursues strong collaborative efforts to provide quality manpower for the Business Process Outsourcing (BPO) companies and keeps the cost of doing business to sustain its competitiveness.

Cebu steps up its position as one of the world’s top 10 “Emerged BPO destinations”, through cost leverage. Rental rates and employees’ pay remain competitive.

During the recently concluded “ICT and BPO Summit,” BPO stakeholders revealed that manpower supply is one of the primary challenges.

The Contact Center Association of the Philippines (CCAP) reports that the Philippine BPO industry could probably reach the 50 percent growth, but its projection is lowered due to the challenge of qualified human resources.

Customer relations giant Convergys said that about two-thirds of the company’s clients demand to be serviced from its Cebu operation because of its cost advantage.

Industry players are hopeful that Cebu can immediately address the challenge, considering that the province is known for its active public-private collaboration, which primarily brought Cebu to where it is now in the ICT worldwide map. Cebu can supply the fast growing manpower requirement of expanding BPO firms, as well as companies that plan to operate in Cebu, by acquiring talents from neighboring regions and provinces.

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Jul

14

Global customer relations management giant Convergys foresees its Philippine operations to become bigger than its US headquarters, due to the quality of service.

Now on its 8th year in operations, Convergys Philippines employs 25,000 people deployed in its 15 strategic sites, which handles basic credit card welcome and activation to complex case management and technical support in both the business –to-business and business-to-consumer spaces.

The Philippines is Convergys second biggest operations outside the US, serving 28 mostly multinational corporations from the US, EU, and soon Australia.

Because of the high level of education in the country, Convergys has no difficulty looking for the right talents.

From a single contact center in Manila, which opened in 2003, Convergys now has 15 contact center facilities in the country – eight are located throughout Metro Manila, four in Cebu City, and one in Sta. Rosa, Laguna and another in Baguio City.

Globally, Convergys has 68 contact center locations including the U.S., Canada, the UK and India.

Convergys agents handle two million inbound calls every day for clients in a wide variety of industries including financial services, telecommunications, information technology, pharmaceuticals, retail and e-commerce and direct response.

Looking forward to the next eight years of Convergys in the country, the company is still expanding. Because of a very good reputation and performance, Convergys clients value the Philippines’ advantage, with its government’s strong support for the industry’s infrastructure, education and the English language programs.

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Jul

13

Following the implementation of Executive Order 47, which transferred the former Commission on Information and Communication Technology (CICT) and two other attached agencies (now called the ICT Office) under the DOST, a medium-term development plan for ICT research and development and its linkages to the ICT industry.

There will also be a survey of selected towns will complement the next-wave cities that the government and industry partners charted for expansion of the high-flying BPO sector.

Maybe it’s just me, but wasn’t these the regular annual duties of the CICT? Even with their sparse funds and human resources, the CICT already developed a long term strategy that includes the numerous programs and projects in e-government, cyber-services, human capital, and information infrastructure as well as various pending partnerships with academe, local stakeholders, and industry associations that all serve to harness the Philippines’ potential with the use of ICT.

And now the DOST’s ICT Office is going to ignore all those months’ and years’ of devoted work and planning just so as they can start on their own? Even with this obvious head-start, they decide to go back, back beyond the starting line and make their own surveys, research and from there, make strategies?

Isn’t that a monumental waste of effort, and time? Why not continue on the good work that the CICT has built on?

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