Cebu, Philippines pursues strong collaborative efforts to provide quality manpower for the Business Process Outsourcing (BPO) companies and keeps the cost of doing business to sustain its competitiveness.

Cebu steps up its position as one of the world’s top 10 “Emerged BPO destinations”, through cost leverage. Rental rates and employees’ pay remain competitive.

During the recently concluded “ICT and BPO Summit,” BPO stakeholders revealed that manpower supply is one of the primary challenges.

The Contact Center Association of the Philippines (CCAP) reports that the Philippine BPO industry could probably reach the 50 percent growth, but its projection is lowered due to the challenge of qualified human resources.

Customer relations giant Convergys said that about two-thirds of the company’s clients demand to be serviced from its Cebu operation because of its cost advantage.

Industry players are hopeful that Cebu can immediately address the challenge, considering that the province is known for its active public-private collaboration, which primarily brought Cebu to where it is now in the ICT worldwide map. Cebu can supply the fast growing manpower requirement of expanding BPO firms, as well as companies that plan to operate in Cebu, by acquiring talents from neighboring regions and provinces.



You must be logged in to post a comment.

Recommended Providers

Recommended Articles

Ask the Expert

Please click here or send an email to jeff@outsourcing.ph with your questions about outsourcing.