Global customer relations management giant Convergys foresees its Philippine operations to become bigger than its US headquarters, due to the quality of service.

Now on its 8th year in operations, Convergys Philippines employs 25,000 people deployed in its 15 strategic sites, which handles basic credit card welcome and activation to complex case management and technical support in both the business –to-business and business-to-consumer spaces.

The Philippines is Convergys second biggest operations outside the US, serving 28 mostly multinational corporations from the US, EU, and soon Australia.

Because of the high level of education in the country, Convergys has no difficulty looking for the right talents.

From a single contact center in Manila, which opened in 2003, Convergys now has 15 contact center facilities in the country – eight are located throughout Metro Manila, four in Cebu City, and one in Sta. Rosa, Laguna and another in Baguio City.

Globally, Convergys has 68 contact center locations including the U.S., Canada, the UK and India.

Convergys agents handle two million inbound calls every day for clients in a wide variety of industries including financial services, telecommunications, information technology, pharmaceuticals, retail and e-commerce and direct response.

Looking forward to the next eight years of Convergys in the country, the company is still expanding. Because of a very good reputation and performance, Convergys clients value the Philippines’ advantage, with its government’s strong support for the industry’s infrastructure, education and the English language programs.



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