The Philippines emerges among the best performers in services exports, particularly in business process outsourcing, due to its rich human capital and good telecommunications infrastructure.

The Philippines is currently the third largest player in business process outsourcing (BPO) in the world, accounting for 15 percent of the global BPO market, after India (37 percent) and Canada (27 percent).

“That’s a tremendous achievement in just over a decade. The liberalization of the Philippine telecommunications sector in the early 90s improved the quality and efficiency of telecommunications infrastructure through greater competition.

That’s a very important factor for the success of the industry. But the bigger story is really the rich human capital that the country possesses and which it has to continue to nurture.”

Bert Hofman, World Bank (WB) Country manager.

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The information technology-business process outsourcing (IT-BPO) industry expands at a phenomenal pace.

According to the Business Processing Association of the Philippines (BPAP), even if the sunshine industry contributes to the economy in a significant way, the communication and technical skill set of Filipinos with the potential to join the growing IT-BPO sector has to be improved.

The current mismatch between what is being taught in schools and what the industry is looking for hinders Philippines from realizing its true potential as a leader in the offshore sector. There is a need to adjust to the rapid growth that the IT-BPO industry is posting. It all starts with quality education.

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The Business Processing Association of the Philippines reports that the business process outsourcing (BPO) industry in the Philippines is keen on entering new markets. The BPO sector pushes into new markets such as the United Kingdom and Asia-Pacific.

Because of the growth of the Asia-Pacific region, the sector is looking to capitalize on its language and communication capabilities. The biggest demand is for Korean, Japanese and Chinese Mandarin.

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Wonkwang Health Science University (WU) of Iksan, South Korea initiated “WU Global IT Education Program”, an aid project which is a part of “WU Global Initiative Program” for setting up Information Technology education center and program in Cebu.

The Martin Salimbangon Training Center located in the town of Medellin, Cebu is the beneficiary of this aid project.

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