Aug
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The People Management Association of the Philippines (PMAP) shares strategies on how human resource (HR) practitioners and businesses can prepare for the ASEAN unified market this 2015.
Unlike the European Union model that uses the free movement of people, the 10 member-economies of the Association of Southeast Asian Nations (ASEAN) require free movement of skilled labor.
Aug
18
One Million Filipinos, BPO-Ready in Four Years
August 18, 2013 | Leave a Comment
More than one million Filipinos is set to be trained for business process outsourcing (BPO) work in the next four years. The Philippines’ industry gears up to sustain global leadership amid threats from other countries in the region, such as China.
Aug
14
The Complex Shift in Call Center Trends Today
August 14, 2013 | Leave a Comment
According to global business process outsourcing giant Convergys, the Philippines’ contact center industry must invest more in training and technology, if the country is to keep its leading position in the sector.
The Philippines is the world leader in the contact center segment of the global BPO industry, employing over 700,000 agents nationwide.
Jul
6
Outsourcing Customer Services to the Philippines
July 6, 2013 | Leave a Comment
Outsource Your Customer Service to the Philippines.
In today’s changing business environment, small and medium enterprises (SMEs) look for an advantage.
The effects of the past recession still put firms deep in the red. Strategies are required to remain profitable, despite budget cuts.
One sure strategy worth exploring is outsourcing; specifically outsourcing to the Philippines.
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