More than one million Filipinos is set to be trained for business process outsourcing (BPO) work in the next four years. The Philippines’ industry gears up to sustain global leadership amid threats from other countries in the region, such as China.

The information technology–business process management (IT-BPM) industry has unleashed a wave of transformation across the globe, enabling several developing economies to emerge as viable, if not strong, contenders. In Asia, the Philippines is a top performer in the voice and non-voice sectors.

The Information Technology and Business Process Association of the Philippines (IBPAP) is a local organization that on developing the professional Filipino’s capabilities in order to get emploved and be enabled to build a bright future without leaving the country.

The training would be done through industry public-private partnerships. The Philippine government identifies BPO industry as one with a crucial role in poverty reduction and inclusive growth.

Although the Philippines has dominant share of the market, China picks up steam. In the Top 100 Outsourcing Destinations report by Tholons, a full-service strategic advisory firm for global outsourcing and research, cities such as Shanghai, Beijing, Shenzhen, and Dalian ranked 11, 12, 14, and 15, respectively.


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"PHL BPO industry gears up as it faces threat from China."
29 July 2013. GMA News. Accessed 1 August 2013.
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