Nov

6

Public sector outsourcing is the outsourcing of front office and/or back office functions of public offices or agencies like that in City Hall. MOst often the IT departments and requirements of these government offices are often outsourced.

More than 7 years ago, Tom Field writes how government outsourcing, modern and cutting-edge it might seem then, could still be in its experimental stage. He uses the fiasco of the San Diego county’s wholesale IT outsourcing of local and state government functions as the exemplerary case study. Read more here

Fast forward to today, Stephanie Overby discusses the progress public sector outsourcing has achieved so far. Nowadays, outsourcing government functions are a viable strategy but don’t bet on it getting outsourced off-shore, yet. Read more on Miss Overby’s report here

Nov

5

The World Bank changes its forecast of a 0.5 percent contraction for the Philippines’ economy this 2009 and set its new projection to a 1.4 percent growth, acknowledging that the Philippines proves as more resilient in the  global financial crisis than earlier estimated.

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Nov

4

During the promotion of the new Windows 7, Microsoft CEO Steve Ballmer shares his view that corporate spending on information technology will not return to levels seen in the years before the global economic slowdown.  Though there have been progress, IT spending has been hard-struck by the recession.

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Nov

3

Customer relationship management (CRM) consist of methods of interaction with customers.

The information collected via CRM can be used for promotion and surveys, such as polling for customer satisfaction. CRM methodology include employee training and specific functions software, handling incoming customer communication like phone calls and e-mail.

CRM Initiatives often fail because implementation was limited to software installation, without providing the context, support and training for employees.

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