Jul
12
Philippines: Leader in Outsourced Voice Services
July 12, 2011 | Leave a Comment
The Philippine contact center industry aims to secure its position as the number one destination for outsourced voice services worldwide, and grow further.
With the theme, “Sustaining the Lead, Expanding Opportunities”, this year’s International Contact Center Conference & Expo (ICCCE) 2011 will be held on August 2 to 3, 2011 at the SMX Convention Center in Pasay City.
Jul
11
Philippine BPO against EO 47
July 11, 2011 | Leave a Comment
Disappointed by the recent implementation of Executive Order (EO) 47, which reorganizes, renames and transfers the Commission on Information and Communications Technology (CICT) and its attached agencies to the Department of Science and Technology, stakeholders in the business process outsourcing (BPO) and information communication technology (ICT) sectors say that the executive order will cause a setback in the sector’s ICT development .
Jun
11
Risk in Start-up Business
June 11, 2011 | 2 Comments
Risk is always present in business. Any business ventures carry both a significant amount and diversity of risks. In many businesses and companies however, risk management is taken for granted. There is also a lack of understanding on what constitutes risk management.
In most cases, risk management is thought to be limited to just liability insurance. In reality, risk management can encompass a much broader business scope.
Jun
7
Health care for BPO employees
June 7, 2011 | Leave a Comment
As Cebu-Philippines have overtaken India as a BPO destination for voice services, Cebu’s competitive edge must be strengthen by improving on the health and wellness situation of the industry’s workers.
The health concerns of the Philippines BPO industry are unique. These concerns must be addressed to its source.
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