The Philippine contact center industry aims to secure its position as the number one destination for outsourced voice services worldwide, and grow further.

With the theme, “Sustaining the Lead, Expanding Opportunities”, this year’s International Contact Center Conference & Expo (ICCCE) 2011 will be held on August 2 to 3, 2011 at the SMX Convention Center in Pasay City.

On its seventh run, the ICCCE is the industry’s largest gathering of contact center professionals, drawing 7,000 conference delegates and exhibit visitors from all over the world. The ICCCE is the flagship event of the Contact Center of the Philippines (CCAP).

CCAP is the trade group that represents 72 global and local contact centers in the Philippines.

The industry’s latest solutions from the leading vendors, suppliers, and service providers, such as call center systems, software applications, telecommunications infrastructure, office space and equipment, recruitment and training, and peripheral services will be showcased in the ICCCE 2011.

The ICCCE 2011 features a diverse mix of speakers and panelists from within and outside the call center industry, ensuring a rich learning experience. It also offers the perfect venue to network with key stakeholders in the industry, including government officials, executives, investors, journalists, analysts, vendors, and service providers.

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