Nov

30

Know your Outsourcing.

Outsourcing Opinions provides comprehensive articles and analyses on the current news and information, from world media agencies and authoritative sources, regarding outsourcing and business.

This week, read about the new business opportunities growing in the Philippines.

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Nov

18

Last January 2009, global information and communications technology (ICT) research firm XMG  reported 10 key predictions about the conditions and roles of the Asia Pacific’s ICT, particularly in regards to the world economic recovery as the research firm believes that off-shoring ICT is the essential catalyst towards better business efficiency and reduction costs for enterprises.

XMG’s 10 key predictions were:

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Nov

6

Public sector outsourcing is the outsourcing of front office and/or back office functions of public offices or agencies like that in City Hall. MOst often the IT departments and requirements of these government offices are often outsourced.

More than 7 years ago, Tom Field writes how government outsourcing, modern and cutting-edge it might seem then, could still be in its experimental stage. He uses the fiasco of the San Diego county’s wholesale IT outsourcing of local and state government functions as the exemplerary case study. Read more here

Fast forward to today, Stephanie Overby discusses the progress public sector outsourcing has achieved so far. Nowadays, outsourcing government functions are a viable strategy but don’t bet on it getting outsourced off-shore, yet. Read more on Miss Overby’s report here

Oct

18

The Contact Center Association of the Philippines (CCAP), the biggest organization of call centers in the country, reports that only four call center sites were isolated by flood watersfrom the devastation inflicted by typhoon “Ondoy,” (International Name: Ketsana).

Minimal impact occurred for three of CCAP’s member companies, mostly in the form of stranded employees.

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