Oct

17

Companies deal with challenges in offering more effective customer service. Traditional customer relationship management (CRM) and contact center solutions usually focus on presenting consolidated customer information, but these still depend on contact service agents’ skills to make the right steps to resolve customer issues.

Learn how to align customer relationship management strategies with business process management intiatives in order to raise the bar on value and experience for your business’ customers and clients.

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Jul

20

Customers are the source of any business’ life-blood.

Keeping them happy, loyal and true to the business is key to continued success and prosperity.

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Jul

6

Improving customer relations and keeping customer loyalty should be on every business’ agenda of actions.

One avenue to achieve this is offering rewards. A well-implemented reward program does more than just make customers loyal, but also improves a business’ brand positioning.

 

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Feb

9

Scandal-scarred Satyam Computer Services plans to strip its sales personnel to deal with present operational costs as well as repay outstanding creditor dues.

Could such a move turn out to be a smart one for Satyam?

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