Oct
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October 17, 2009 | 
Companies deal with challenges in offering more effective customer service. Traditional customer relationship management (CRM) and contact center solutions usually focus on presenting consolidated customer information, but these still depend on contact service agents’ skills to make the right steps to resolve customer issues.
Learn how to align customer relationship management strategies with business process management intiatives in order to raise the bar on value and experience for your business’ customers and clients.
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