Feb

27

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The Business Process Association of the Philippines (BPAP) reaffirms with confidence that the country’s sunshine industry will grow.

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Feb

20

Business Process Outsourcing (BPO) companies, like AEGIS People Support and Qualfon, joins the cause of reinforcing and improving the English communication skills of the elementary and high school students in Cebu’s public schools.

This cause, “Better English, Better Future” was piloted by Qualfon Philippines Inc., last January 2011 with barangay Apas-Cebu City as the program’s host community.

Back then, forty-eight Qualfon agent-volunteers spent conducted story-telling sessions to the grade 1 pupils of Camp Lapu-Lapu Elementary School and tutorials for the fourth year classes of Apas National High School.

The program addresses the decline in the communication skills of new graduates, especially from public schools.

Through alternative, informal home-style teaching and coaching on practical, conversational English, students can become more confident in speaking the language.

The students are also taught on how to apply themselves self-sufficiently to develop vocabulary, improve grammar, and practice universal diction and pronunciation.

Last February 18 of 2012, Aegis People Support, another business process outsourcing company, shared its agents’ expertise to their beneficiaries, the students of Lahug Elementary School with storytelling and classroom management sessions.

The “Better English, Better Future” program was conceptualized by Vicsal Foundation Inc., the corporate foundation of Metro Gaisano chain of stores. The foundation aims to sustain this project with the help of BPOs, groups and individuals.

For interested volunteers, please contact the Vicsal Foundation secretariat at 236-8390 local 221, look for Mars Cabildo-Rubica or Joy Ong.

Jan

30

Cebu KPO Working UP

January 30, 2012 | 3 Comments

This 2012, Cebu Philippines establishes itself as a ideal Knowledge-Process Outsourcing (KPO) destination, the province develops more training programs to produce highly skilled human resources with honed proficiencies in communication, digital technology, research and business operations.

KPO is an emerging segment in the outsourcing sector that the Philippines has yet to penetrate. Though Cebu is seen as the preferred choice of big KPO multinational companies, such as Wipro, Lexmark, NEC among others, the global KPO market is dominated by India.

Professionals in finance business analysis, human resource management, accountancy, industrial design et cetera, are required for these middle and higher level outsourcing services.

Cebu is confirmed to have the infrastructure potential and the raw talent pool, key ingredients to attract the global the KPO market.

The province has to implement plans to provide highly-trained, skilled workers for KPO to sustain a huge projected growth.

Currently, of the  about 600,000 people are employed in the province’s BPO-IT sector, about 75 percent of whom are in customer contact/call center voice-related services.

Jan

23

A pending US Congressional bill seeks to restrain American companies from outsourcing work to other countries. “Call Center and Consumers Protection Bill” (US House Bill 3596) deters outsourcing by making American companies that outsource ineligible for federal grants and loans for five years.

US enterprises are also required to disclose physical location of customer service facilities and agents. Companies that fail to report overseas locations risk paying a penalty of $10,000 a day.

The United States holds the biggest figure of companies outsourcing business operations to the Philippines.

By tapping other markets worldwide, the Philippines, particularly the province of Cebu aims to lessen any potential negative impact US HB 3596 on the local business process outsourcing industry.

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