Nov

3

Customer relationship management (CRM) consist of methods of interaction with customers.

The information collected via CRM can be used for promotion and surveys, such as polling for customer satisfaction. CRM methodology include employee training and specific functions software, handling incoming customer communication like phone calls and e-mail.

CRM Initiatives often fail because implementation was limited to software installation, without providing the context, support and training for employees.

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Nov

2

Know your Outsourcing.

Outsourcing Opinions gathers comprehensive articles and analyses on the current news and information, from world media agencies and authoritative sources, regarding outsourcing, off-shoring and business.

Today’s batch include insight on the Philippines’ hold on global BPO awareness, lessons that can be learned from outsourcing power India and how Cebu business is refining a culture of tourism.

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Oct

29

Following the declaration of British Council in naming Cebu as the “Creative City” in the Philippines,  the province has yet to step up in professionalizing the industry and achieve its goal to be the legitimate design capital in the Philippines, or in Asia.

Once Cebu maximizes its creative industry, it can be another powerful economic engine for the province.

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Oct

28

There are nine innings in a regulation, non-tied game of baseball, nine justices who sit in the US Supreme Court, nine planets that surround our Sun in the solar system.

And according to an article from E-commerce News, nine social e-commerce activities that have impact on business.

 

These are in order, from greatest to not-so-great:

  1. Customer Reviews
  2. Shopping widgets
  3. Questions and answers
  4. Twitter
  5. User-generated Cross Sells
  6. Facebook pages
  7. Co-browsing
  8. Retail blogging
  9. Video sharing

Read more about the pros and cons of each online market activity here

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