Dec
3
Outsourcing – Philippines, “Crisis-Proof”
December 3, 2009 | 1 Comment
Fitch Ratings and Moody’s Investors Service, two top global credit-rating agencies, declare the Philippines, along with other emerging Asian economies, can afford to stay calm despite the recent financial crisis created by the debt woes of Dubai of the United Arab Emirates.
The Dubai government’s announcement that it would restructure loans of state-owned firm Dubai World and its subsidiary Nakheel would not have an impact on the credit image on the emerging economy of the Philippines, proving that the country can be considered, ‘crisis-proof’.
Nov
30
Outsourcing News Round up
November 30, 2009 | Leave a Comment
Know your Outsourcing.
Outsourcing Opinions provides comprehensive articles and analyses on the current news and information, from world media agencies and authoritative sources, regarding outsourcing and business.
This week, read about the new business opportunities growing in the Philippines.
Nov
24
Outsourcing – Looking at CRM
November 24, 2009 | 1 Comment
Expert contributor Jim King writes up about an issue on customer relationship management (CRM) system implementation, particularly when CRM systems can sometimes fail and the company must perform root-cause analysis.
Mr. King advises that at the top of the list of usual suspects is the company initiating the CRM system itself. Learn more about this here
Fellow expert John Higgins details in a two-part report on customer relationship management (CRM)’s role in the health insurance industry.
In Part One, Mr. Higgins writes on the factors that slowed down CRM’s effectivity in health insurance industry however that change is inevitable.
Following in Part Two, details on how business process outsourcing (BPO) has served as the catalyst for health insurance companies to implement CRM and pay more attention to clients which returns better value to business.
Nov
23
Outsourcing – Contact Center Report Card 2009
November 23, 2009 | 1 Comment
Information technology specialist Datacraft/Dimension Data releases its 2009 Global Contact Center Benchmarking Report, which details that companies both recognize the role of contact centers to drive more business value during these tough economic times and rely on these contact centers to focus on reducing the cost of customer relationship management operations.
However, despite the booming success of contact service centers, this business sector are still plagued with challenges such as high attrition particularly in Asia.
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