Dec
4
Outsourcing – CRM Trends, What’s True and What Isn’t
December 4, 2009 | Leave a Comment
Denis Pombriant of customer relationship management (CRM) market research and consultancy Beagle Research Group discusses how trends can be misconceived, innovations are not worth what these are hyped up to be. Misconceptions can be exploited by ignorant, unscrupulous individuals leading to destructive consequences.
Learn more here as Denis Pombriant sets the record straight on certain misconceptions on CRM.
Dec
3
Outsourcing – Philippines, “Crisis-Proof”
December 3, 2009 | 1 Comment
Fitch Ratings and Moody’s Investors Service, two top global credit-rating agencies, declare the Philippines, along with other emerging Asian economies, can afford to stay calm despite the recent financial crisis created by the debt woes of Dubai of the United Arab Emirates.
The Dubai government’s announcement that it would restructure loans of state-owned firm Dubai World and its subsidiary Nakheel would not have an impact on the credit image on the emerging economy of the Philippines, proving that the country can be considered, ‘crisis-proof’.
Dec
2
Outsourcing – Hospitals need CRM
December 2, 2009 | Leave a Comment
John K. Higgins presents a valid argument that hospitals need to implement customer relationship management (CRM) systems and strategies to acquire better, targeted patients information to help the patients receive better care as well as improve hospitals’ bottom lines.
As hospitals generally use conventional marketing, CRM opens a whole new avenue of attracting new clients through personalized and interactive Web sites that promote health awareness and encourage people to get regular testings and screenings that provide regular business for the hospital (which also proactively prevent major illness situations which cost more for patients), conveniences like online bill paying, pharmacy discharge activities and even nurse triage.
Learn more here
Dec
1
Outsourcing – 7 ways a Consultant can Help
December 1, 2009 | Leave a Comment
Previously, Stephanie Overby of CIO.com discusses how do-it-yourself outsourcing can save one from costly consultancy fees and shares 10 tips on how to best go about in “Outsourcing – Cost Saving Secrets”
Now Miss Overby goes on the other side of the coin and shares the advantages of getting the services of an adviser or consultant in outsourcing and how having one can best benefit your outsourcing deals in 7 ways:
- Rigorous, relevant Request for Proposals
- Pricing Intel
- Access to Innovation
- Vendor Knowledge
- Focus
- Upper hand in Negotiations
- Transition and governance preparedness
Read and learn more here
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