Aug

13

Early last July 2009, His Holiness Pope Benedict XVI received flak on some of his words in his “Charity in Truth” that can be argued as “anti-outsourcing”.

Despite my curiousity, it took me awhile to get to reading the Pope’s encyclical letter to determine whether or not the Holy Father of the Roman Catholic church approves on outsourcing.

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Aug

3

Metro Manila, with a  population of more than 10 million people across 17 cities, excellent power and telecommunications infrastructure, and abundance of colleges and universities, is  the largest business process outsourcing city in the world.

Down south of the Philippines, Metro Cebu is now touted as the world’s largest emerging BPO city, ahead of the likes of Shanghai and Beijing in China,  according to research firm Tholons.

However there are 10 more Philippine cities considered by the report generated by the combined efforts of the Business Processing Association of the Philippines, Commission on Information and Communications Technology and the Department of Trade and Industry to be considered as the Next Wave Cities of 2009.

Check out the advantages (+) and disadvantages (-) of the Top 3 Next Wave Cities of the Philippines.

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Jul

24

Good advice bears repeating and remembering.

Business enterprises and executives can do well to apply continually these good practices in outsourcing:

Mind your knowledge and expertise. Business, technical, and governance criteria must be considered when identifying key skills and resources. This is required for rapid response to unplanned business needs as well as control over future strategy and architecture.

Manage the outsourcing relationship. Communication of business needs and expectations between the internal staff and the external provider must be clear and continuous. This helps establish and manage realistic expectations. Regular service and contract reviews are a vital part of this process.

Monitor and manage the vendors. IT organizations require dedicated internal resources to monitor service levels, manage change, escalate late trouble tickets, and hold regular service meetings. Attention to detail is essential to obtain good service from the supplier.

Maintain the balance of control and initiative. An adequately staffed and knowledgeable internal organization within the organization signals independence. This helps drive external providers to deliver service to the contracted quality level and to demonstrate value.

To learn more about how can outsourcing can transform your business infrastructure for the better, please read here

Jun

7

India BPO expands its operations and employees in off-shore locations in an initiative to profit from key markets as well as pre-empt any seemingly ‘protectionist’ policies.

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