Aug

11

There are five empirical observations in business that stresses why customer retention is vital to the survival of companies:

  1. An average company can lose up to five percent of customers every year.
  2. Attracting new customers can cost five times more than keeping current customers satisfied.
  3. Depending on the industry, there can be a twenty-five to eighty-five percent increase in profits with a five percent decrease in customer defection.
  4. A two-percent increase in keeping customers is just the same as a ten-percent decreases in spending for costs.
  5. Customer profitability rate tends to increase over the life of the retained customer.

These five observations make a good argument about investing in strategies and solutions to help a company monitor and respond to every single customer transaction. Boosting the customers’ satisfaction and confidence in your business brand, boosts your profits as well.

Learn more here

Aug

5

Today, a whole nation mourns and lays to rest former state leader, political icon, its first woman President and heroine– Corazon Aquino of the Philippines and of the Filipino people.

Her rise to receive the reins of authority brought the dawn of democracy to a country held by the night of a dictatorial regime. Her legacy is that of Peaceful Change, of the Environment full of Opportunity and Enterprise, where every man and woman can speak out and shape their destinies, where Prosperity is not exclusive to a select few but attainable to each and everyone.

In life and in death, she is a symbol– that the true power to achieve peace and prosperity lies in the People.  For that Corazon Aquino will always be remembered.

Aug

1

 

 

 

 

 

 

As a business leader, are you a mover or a staller?

Do you sustain the momentum of your business projects, progressing to a solution or do you delay it, in fear of risks or change?

Check out the following questionnaire to see if you’re the type to fuel others, generate and sustain momentum or the type that acts like the brake or deadweight.

Read more

Jul

27

Many business executivs and enterprises outsource their processes with a general direction of where they would like their services providers take their business– cost savings, improved efficiency, better customer relations– a potential future of profitable and prosperous continuity.

However it is seldom that a company reaches such a destination.

Knowing WHERE to go is a completely different matter from knowing HOW to get there.

A CIO article recommends the executives and enterprises should build a definitive plan that specifies how the services provider or outsourcer will provide those business improvements stipulated in the contract through a set of projects prioritized by their importance as well as the timing of their implementation.

This definitive plan is called a transformation roadmap. To learn more, read here

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