Oct

14

Cebu City, Philippines – Multinational outsourcing services provider Aegis PeopleSupport pushes its plans to establish a Global Academy by first identifying the level of interest among target markets for the planned educational facility as well as examining the kind of curriculum to be offered.

The company currently eyes the South Road Properties(SRP) as the ideal site for its Global Academy and at present, is in talks with the Cebu City government, the SRP Management and with the local academe.

The Aegis Global Academy in Cebu aims to address what seems to be a shortage in quality human resources for local BPO service providers. This venture requires strong coordination and partnership with the academe and local government.

Even before this, Aegis People Support and the Cebu City government is presently involved in a joint training program to provide free training for citizens. The five-week skills development training is similar to People Support’s human resources development facility, Aspire People Solutions Inc.

As Cebu’s human resources improve, Cebu’s bid for new wave of outsourcing, Knowledge Process Outsourcing (KPO) whose standards and skill requirements are much higher than the call-center voice services.

With investment banks and financial organizations in the United States trusting their client data and services to third parties, the Philippines has the means to secure this multi-million-dollar industry, as long as there’s sufficient, qualified personnel available.

Oct

12

.

.

.

.

.

Growing from what had been an ambiguous industry ten years ago into one of the Philippines’ leading employers, the business process outsourcing (BPO) sector has provided 600,000 new jobs for English-speaking college graduates.

In order to sustain the industry for the next 10 years however, requires a whole new shift from what is the current trend.

Read more

Oct

3

Taking advantage of the productive highly-skilled knowledge-worker pool in Cebu, Philippines and the changing landscape in the world’s outsourcing sector, locally-owned outsourcing firms expand their services to different clients.

Outsourcing services providers in Cebu, such as those with skilled personnel in basic documentation, word and data processing and medical transcription, now venture into the wide knowledge process outsourcing (KPO) sector, focusing on providing services for customized business solutions, market intelligence and research, technical and marketing support, among others.

Today these outsourcing services providers offer diverse outsourcing services to current and potential clients, with further aims to increase and improve knowledge-based workers in the next few months, to provide solutions that beyond good English communication, towards higher technical, analytic and design skills required in back-room outsourcing operations.

The challenge now for local service providers is “customized customer service,” as well as effective market intelligence for clients who want to expand globally.

This niche in the market is now waiting to be taken advantage.

The business process outsourcing sector in Cebu, whose providers have have established themselves in the United States market, is now aimed to enter emerging markets in Knowledge Process Outsourcing, in Australia, United Kingdom and China. There are other potential markets in Europe, like Germany and Switzerland for outsourcing services.

Sep

12

Philippine President Noynoy Aquino voices his support for the country’s IT-BPO industry.

At the LinkSy IT Park in Dumaguete City, the President recognizes the efforts of those involved in the IT-BPO industry and called on them to continue their hard work — from the administrative staff to the engineers, workers they will eventually hire.

Read more

« go back — keep looking »

Blogroll

WP Themes