Nov

3

Customer relationship management (CRM) consist of methods of interaction with customers.

The information collected via CRM can be used for promotion and surveys, such as polling for customer satisfaction. CRM methodology include employee training and specific functions software, handling incoming customer communication like phone calls and e-mail.

CRM Initiatives often fail because implementation was limited to software installation, without providing the context, support and training for employees.

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Nov

2

Know your Outsourcing.

Outsourcing Opinions gathers comprehensive articles and analyses on the current news and information, from world media agencies and authoritative sources, regarding outsourcing, off-shoring and business.

Today’s batch include insight on the Philippines’ hold on global BPO awareness, lessons that can be learned from outsourcing power India and how Cebu business is refining a culture of tourism.

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Nov

1

A Time to remember Loss and a Time to be grateful for the Gain.

Outsourcing Opinions joins the people of the Philippines to celebrate All Souls Day (Undas in Luzon, Kalag-kalag in the Visayas and Mindanao) and All Saints Day.

2009 has proved to be a year of tragedy, particularly the recent stormy month of October. As November 2009 begins, and with Christmas and New Year just about the corner, the timing is never more poignant for the Filipinos to remember what was lost and what is yet to be gained in time.

Oct

31

Trick o’ Treat!

Outsourcing Opinions wishes everyone, their readers and browsers everywhere a Happy Halloween 2009!

 

 

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