Dec

21

The Philippine outsourcing industry is in the pink of health and growing due to its competent human resources (HR).

NorthgateArinso, a United Kingdom-based HR solutions company, in fact, has decided to expand its global delivery center and Asia Pacific headquarters in Manila.

In a recent briefing to the press, NorthgateArinso opened a new BPO center in the Philippines that currently employs 235 people, providing full human resource servicing and back-office operations.

Read more about this here

Dec

20

CRM market research firm and consultancy Beagle Research Group’s Denis Pombriant shares his year-end evaluation of customer relationship management and its major players in 2009, comparing what happened in the year to that of what was predicted in 2008.

Learn more about what Mr. Pombriant believes to be the highlights of CRM 2009 and the biggest CRM lesson that the year has taught here

Dec

18

Outsourcing Issues and News.

Have your weekly dose of professional business information and analyses searched and summarized by Outsourcing Opinions from the world business news agencies and major resource sites.

Read more

Dec

17

With the volatile nature of our planet, climate change and the natural calamities, such as storms, floods, that these bring, executives and enterpreneurs are very concerned if their businesses could fall victim and not survive when such disaster could befall them.

Technology and market consultancy Forrester Research recommends 4 best practices for business continuity and disaster recovery, particularly that of ensuring your business’ information technology (IT) requirements are maintained and IT services remain continuous.

I. Classify your business’ systems and processes for criticality.

II. Develop tiers of service for both availability and continuity of IT services.

III. Measure IT availability from the perspective of the end-user.

IV. Consider availability and continuity concerns/requirements during application development and testing.

Learn more about these best strategies here

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