Dec

27

Earlier in the year, a member of the Philippines Senate, Senator Manuel “Mar” Roxas III calls for more mergers and acquisitions in the local call center industry in order to widen flow of capital investments during his keynote address at the Call Center Association of the Philippines (CCAP) conference held in September this year.

The Senator said there are at least 200 small contact center operators in the Philippines that need better presence in getting both domestic and international projects. The Philippine call center industry should be able to help small players to expand their capacity in providing outsourced offshore services.

Read more

Dec

25

Outsourcing Opinions wishes everyone around the world a merry merry Christmas and happy holidays.

Good tidings, good cheer to all far and near!

2009 has indeed more than its fair share of woes, so let’s do what we can to help each other recover and in doing so help ourselves. Let us heal the world and let everyone feel once more, it’s Chrismastime!

Dec

22

Allan Batuhan of Sun.Star Cebu Daily explains key basics regarding the global enterprise phenomenon which is business process outsourcing (BPO) and its importance in the Philippines in layman’s terms.

Read his introduction into BPO here.

Dec

22

As Global Services-Tholons’ number one emerging destination for business process outsourcing worldwide for 2009, the Philippine island of Cebu levels up to attract a huge chunk of the global knowledge process outsourcing industry (KPO).

According to a Business Process Outsourcing insider, there is optimism that Cebu could leverage with industry stakeholders, including the Cebu City government,  on encouraging college graduates to take up graduate studies as to attract the emerging KPO industry, described as a higher level outsourcing service.

Learn more about this development here

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