Oct

8

According to the Call Center Directory of the Philippine Economic Zone Authority, Cebu’s call center industry ranks 4th place in the Philippines in terms of having the most number of major call centers.

The Philippines presently has 788 major call centers in over 20 key locations.

At 4th place, Metro Cebu has 44 major call centers, next to Quezon City with 77 major call centers, Ortigas City with 141 and Makati City with 274.

Just goes to show, Cebu City still has plenty of room to grow.

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Oct

6

In today’s modern global businessplace, the Internet plays a pivotal role in making work possible in any location, thus outsourcing and off-shoring has become quite common and quite effective for many business people, entrepreneurs and enterprises, to acquire resources from any corner in the globe.

Particularly in the field of business processes as well as IT software development, one can manage a team comprising of profesional individuals living thousands of miles apart and putting their efforts together to create a product and services. This type of remote management requires a above-standard set of skills and technologies.

I found expert advice on how to supervise a group of workers that is geographically diverse can be less of a challenge when one just use the right tools.

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Oct

5

In a previous Outsourcing Opinions article “Outsourcing – Above the Storm”, chief executive of the Business Processing Association of the Philippines (BPAP) Oscar Sanez states that many BPO centers in Metro Manila area remain unaffected by the passage of tropical storm Ketsana (local name Ondoy) despite heavy flooding.

Now, a week later, a more pragmatic report of the damage brought on by the heavy rains on the Philippines’ business process outsourcing sector in main island Luzon is released.

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Oct

4

In a previous Outsourcing Opinions article, “BPO-Outsourcing Business Intelligence”, it was discussed the important need to establish business intelligence (BI) protocols in small-to-medium enterprises (SMEs) to compete effectively to today’s markets. A means to achieve this efficient implementation is through outsourcing BI.

Now,an Aberdeen Analyst Insight further supports the SME market’s potential in  using business intelligence (BI) tools.

While organizations of such size typical work with lesser resources and less-developed IT skill sets, their need for business insight through tools like business intelligence is just as extensive as any multinational.

Many organizations today push for substantial performance improvements through efficient business intelligence analysis.

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