Dec

15

As Cebu City, Philippines is lauded as an emerged destination for quality business process outsourcing services and staff, it is imperative that the urban center should protect its “professional image” by addressing issues on environment, waste management and control.

On this regard, local government units are taking steps to the beautification and propagation of information on proper care, disposal and segregation of litter and garbage.

Last Saturday, December 12, The 21st Coastal Clean Up and 17th Urban Clean Up were launched by the Cebu Coastline and Management Board (CCMB) and City River Management Council.

Thirty-six urban barangays and sixteen coastal barangays have taken part in these activities aimed to disseminate information on the proper segregation of garbage wastes.

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Dec

13

Chris Malazarte of the Freeman’s Trade Forum writes on how attrition remains high in the Philippines’ BPO industry due to the physical stress that a BPO worker, particularly one who works at a call/ voice contact center, experiences in the line of work.

Employees are only humans, not machines, and have physical limitations and a personal life often overlooked by employers and cannot be solved by healthcare or health insurance.

By encouraging companies to design the appropriate health programs for their employees can increase performance productivity as well as reduce attrition, know more on how a group of medical practicioners, occupational and safety experts in Cebu are inviting BPO firms to look at the anatomy of health concerns that a BPO worker could endure.

Read the article here.

Dec

10

Cebu City Treasurer Ofelia Oliva recommended in giving tax incentives to business process outsourcing (BPO) firms.

Some cities are already implementing a one- to three-year business tax exemption. such a tax break can encourage investors to operate in the city.

Most BPOs in Cebu enjoy real property tax exemption, one of the benefits of operating in a Philippine Economic Zone Authority (Peza)-accredited area, but no company is currently exempt from business tax.

Other than this, Cebu City officials are also looking into good governance, infrastructure and human resources improvements.

Just recently, stakeholders of Cebu’s business process outsourcing (BPO) and information and communications technology (ICT) sectors signed with the Philippines’ Department of Labor and Employment (DOLE) on the Code of Good Practices.

The code is designed to minimize disputes, lessen government intervention, enhance competitiveness of companies and improve on areas contributive to the positive welfare of the sector such as local competency and occupational safety.

On improving local competency, the Code of Good Practices promotes work toward collaboration with the academe; through internship programs, career talks, technical forums and curriculum reviews, in order to enhance the skills and preparedness of faculty and students.

On maintaining occupational safety, security and health, the industry commits to the Code to ensure the management of health and safety hazards as well as regular inspection on application of office ergonomics, provision of indoor air quality and observance of good work practices to prevent computer-related health disorders, hearing and voice problems linked to telephone use, prolonged night work and stress at work.

The industry stakeholders also made commitments on areas on productivity, hiring and firing as well as on mediation and conciliation for industrial peace.

The industry will also institutionalize monitoring mechanism to include best practice recognition and awards, benchmarking, and self-regulating strategies in keeping up with this code.

Dec

9

Big names in the global Business Process Outsourcing (BPO) and Information Technology (IT) are expected to build new facilities employ at least 8,000 people in Cebu, Philippines.

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