Nov

13

I. Indian executives tend to be indirect.

They may hesitate to push back if you ask something unreasonable of them or their team . They may also be reticent about sharing bad news with you.

It is best to actively listen and probe for what remains unsaid so that you won’t be vulnerable due to lack of information.

II. Be prepared. With its current volatile economy, anything can happen in India.

Never assume any business relationship is permanent. Plan for what will happen if a sudden or accelerated termination becomes necessary.

III. Travel to India is a necessity.

If strategically important work is being performed in India for your company, visit and inspect the work environment  at least once a year. Have your trusted executives inspect the workplace twice a year.

It does not matter if the employees are in your company’s captive facility in India, or working under a large outsourcer, or the staff of an India-based provider, one can’t fully appreciate the workforce’s potential and their realities by reading/listening to reports sent to your conference room. Better see it with your own eyes.

Nov

12

Will cloud computing be the bane of traditional IT outsourcing?

The thought is deemed an exaggeration. Though cloud computing could transformn and shift the balance of power in the IT outsourcing industry, it is very unlikely that the adoption of such a technology could make IT outsourcing obsolete.

CEO Victoria Livschitz and Executive VP Boris Renski of Grid Dynamics, a consulting and engineering firm that provides services in strategy, architecture, design and development, share why this is so.

Read more HERE.

Nov

10

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BPO provides entrepreneurs and executives customer service representatives who can a handle and transaction while keeping a customer satisfied and loyal to the brand. Good customer service must be handled by agents who can speak well and communicate effectively.

Industry consultants provide tips on how to deal with difficult customers and how to give them the royal treatment they feel that they deserve.

Treat them royal to keep them loyal.

Read more

Nov

8

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The Department of Trade and Industry (DTI)of the Philippines is confident that the country is on the right track on improving its competitiveness rank in the world.

Swiss-based World Economic Forum’s Global Competitiveness Report 2010-2011 showed that the Philippines’ has ranked 83rd, up four notches from last year, out of 139 other economies.

Read more

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