Dec

10

Cebu City Treasurer Ofelia Oliva recommended in giving tax incentives to business process outsourcing (BPO) firms.

Some cities are already implementing a one- to three-year business tax exemption. such a tax break can encourage investors to operate in the city.

Most BPOs in Cebu enjoy real property tax exemption, one of the benefits of operating in a Philippine Economic Zone Authority (Peza)-accredited area, but no company is currently exempt from business tax.

Other than this, Cebu City officials are also looking into good governance, infrastructure and human resources improvements.

Just recently, stakeholders of Cebu’s business process outsourcing (BPO) and information and communications technology (ICT) sectors signed with the Philippines’ Department of Labor and Employment (DOLE) on the Code of Good Practices.

The code is designed to minimize disputes, lessen government intervention, enhance competitiveness of companies and improve on areas contributive to the positive welfare of the sector such as local competency and occupational safety.

On improving local competency, the Code of Good Practices promotes work toward collaboration with the academe; through internship programs, career talks, technical forums and curriculum reviews, in order to enhance the skills and preparedness of faculty and students.

On maintaining occupational safety, security and health, the industry commits to the Code to ensure the management of health and safety hazards as well as regular inspection on application of office ergonomics, provision of indoor air quality and observance of good work practices to prevent computer-related health disorders, hearing and voice problems linked to telephone use, prolonged night work and stress at work.

The industry stakeholders also made commitments on areas on productivity, hiring and firing as well as on mediation and conciliation for industrial peace.

The industry will also institutionalize monitoring mechanism to include best practice recognition and awards, benchmarking, and self-regulating strategies in keeping up with this code.

Dec

9

Big names in the global Business Process Outsourcing (BPO) and Information Technology (IT) are expected to build new facilities employ at least 8,000 people in Cebu, Philippines.

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Dec

8

The biggest India-based BPO firm Tata Consultancy Services (TCS) launched its business process outsourcing Global Network Delivery Model facility in the Philippines, confident in the country’s leading performance in the global outsourcing industry.

The new TCS facility would capitalize on the large pool of skilled BPO talent available in the Philippines.

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Dec

7

According to the latest IBM Global Locations Trend Annual Report, the Philippines is now the world leader in business support functions, besting India in categories such as shares services and business process outsourcing.

The 2010 IBM report highlights the Philippines as an attractive business environment for international business support functions however compared to India’s BPO hot spots, the costs of labor and services in the Philippines are more cost-effective.

In the same report, the Philippines only ranked 3rd to the United States and the United Kingdom as a top-ranking destination for investments from China and India-based companies by estimated job employment.

This clearly shows the Philippines’ dominance in business process outsourcing.

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