Global management outsourcing consultancy Accenture surveyed more than 3,400 professionals in 29 countries and found that fewer than 50 percent of all respondents are satisfied with their current jobs, but nearly 70 percent of respondents plan to stay with their companies.

The respondents from the Philippines, however, differed significantly from their global counterparts.

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Employee rentention and turnovers are major issues facing any organization, particularly in the contact center business were agents are challenged to maintain a positive mental attitude at work.


However there are ways organizations can keep their employees’ morale, keep them happy and keep them at work.

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