May

24

A growing concern is the seeming ineffectiveness of traditional models in helping bridge the IT and business gap as far as building end-to-end ownership of the business process goes.

Moreover, the core of Information Technology (IT) and Business Process Outsourcing (BPO) directly links costs with the volume of transactions required to fill service requests or address service transactions, all of which beg for improved existing operations.

IT challenges include the need to constantly improve underlying systems and operations performance, but among the challenges include funding sufficiency and the deficiency in attention and focus.

For instance, business operations are focused on day-to-day service delivery challenges, customer satisfaction and reducing churns.

To achieve targets, business operations rely on BPO vendors to address operational challenges while looking for ways to reduce headcount.

When traditional models don’t work, count on a BPO service partner who can develop solutions to improved operations that can lead to significant savings, added value to services, and increased satisfaction in customer experience.

Outsourcing Solutions, Inc. – Your Outstanding Outsourcing Partner!

 

Apr

30

One of the top business process outsourcing (BPO) firms in the United Kingdom by the outsourcing unit of Ayala Corp, (AC).

UK-based LBM Holdings Ltd. has now merged with Stream Global Services Inc., this development will allow better UK market penetration while adding to annual BPO revenues.

LBM enables Stream to compete in the world’s second largest English language market and strengthen its ability to help customers grow their sales through LBM’s revenue generation service offerings.

LBM is a demand-and-lead generation solutions provider composed of 2,500 employees across six locations in the UK. LBM’s clients are in the telecommunications, financial services, utilities, automotive and retail industries.

LBM’s workforce and expertise, combined with Stream’s financial strength, global presence and offerings will establish a broader portfolio of high-value service offerings for our clients.

Stream is a customer relationship management BPO firm with more than 39,000 employees supporting 35 languages across 56 service centers in 23 countries. In the past three years, Stream has also grown its workforce to more than 14,000 while opening three new sites in Pasay, Makati and Cebu.

 

Outsourcing Solutions, Inc. – Your Outsourcing Partner!
Source:
Morales, Neil. "Ayala outsourcing unit acquires UK’s top BPO firm"
The Philippine Star. 23 April 2013. Link Here

Apr

22

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Know your Outsourcing.

Outsourcing Opinions provides comprehensive articles and analyses on the current news and information, from world media agencies and authoritative sources, regarding outsourcing and business.

Read more

Apr

13

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Alorica, a leading provider of customer management outsourcing solutions, expands its business operations in Cebu City, Philippines.

This is part of the company’s continued geographic expansion initiative to increase its presence in key growth markets.

Read more

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