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Everything you need to know about onshore, near-shore and offshore outsourcing, how to avoid the pitfalls and reap the rewards.

OUTSOURCING SOLUTIONS & DEFINITIONS

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Feb

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To reduce overhead and boost productivity for minimal cost, companies can save millions by outsourcing. In order for businesses to achieve this, perspectives and strategies of outsourcing should change, from a pure client and supplier relationship to a much deeper partnership.

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Jan

25

Outsourcing makes a comeback this 2010, according to a new PricewaterhouseCoopers study.

In the past six month, outsourcing has accelerated due to the driving need to cut costs (still the trigger, still the main focus) in labor through captive facilities or third-party service providers in cost-friendly near-shore/off-shore destinations such as India and the Philippines.

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Jan

19

Call center agents in the Philippines unite have launched their party-list group, the Association of Call Center Agents of the Philippines (ACCAP) in order to be represented in the Philippine Congress in 2010 National elections.

Formed in 2007, ACCAP aims to advance the interests of call center agents in the Philippines.

The group has already more than 70,000 computer literate and Internet savvy members nationwide who contact each othe using convenient information and communications technology, enabling them to organize without the need of physical offices and meetings.

Learn more about ACCAP from their official website here

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