Cebu KPO Working UP

January 30, 2012 | 3 Comments

This 2012, Cebu Philippines establishes itself as a ideal Knowledge-Process Outsourcing (KPO) destination, the province develops more training programs to produce highly skilled human resources with honed proficiencies in communication, digital technology, research and business operations.

KPO is an emerging segment in the outsourcing sector that the Philippines has yet to penetrate. Though Cebu is seen as the preferred choice of big KPO multinational companies, such as Wipro, Lexmark, NEC among others, the global KPO market is dominated by India.

Professionals in finance business analysis, human resource management, accountancy, industrial design et cetera, are required for these middle and higher level outsourcing services.

Cebu is confirmed to have the infrastructure potential and the raw talent pool, key ingredients to attract the global the KPO market.

The province has to implement plans to provide highly-trained, skilled workers for KPO to sustain a huge projected growth.

Currently, of the  about 600,000 people are employed in the province’s BPO-IT sector, about 75 percent of whom are in customer contact/call center voice-related services.



Cebu, Philippines. Companies recognize the value of their employees in the success of business. This is why they take in account the culture, work practices and values of their employees.

Some national cultures develop ideal professionals, dedicated to the assigned tasks and focused on achieving objectives in return of proper incentives.

Get to know what sort of professionals, the Philippine national culture produces.

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Cebu’s outsourcing industry goes on its second phase to further maximize the potential of its business process outsourcing (BPO) and IT-related services.

This second phase will look deep into what the province needs to get to higher level from an emerged BPO destination to an established global destination for Knowledge Process Outsourcing (KPO).

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Members of Cebu’s Business Process Outsourcing and Information Technology (BPO/IT) are going to put their heads in actualizing Cebu’s BPO-IT Roadmap, as a major priority in the upcoming BPO/IT conference this June, touted as Cebu Business Month (CBM 2011).

To held on June 8, 2011, the BPO/IT event “Cebu’s Roadmap for Sustaining Growth in the ICT and BPO,” is a forum, hosted with Tholons and the Cebu Investments and Promotions Center (CIPC), on the recently launched ICT and BPO Roadmap.

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