Jan

23

A pending US Congressional bill seeks to restrain American companies from outsourcing work to other countries. “Call Center and Consumers Protection Bill” (US House Bill 3596) deters outsourcing by making American companies that outsource ineligible for federal grants and loans for five years.

US enterprises are also required to disclose physical location of customer service facilities and agents. Companies that fail to report overseas locations risk paying a penalty of $10,000 a day.

The United States holds the biggest figure of companies outsourcing business operations to the Philippines.

By tapping other markets worldwide, the Philippines, particularly the province of Cebu aims to lessen any potential negative impact US HB 3596 on the local business process outsourcing industry.

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Jan

13

Business technology and research firm Tholons cites five cities in the Philippines among the premier hundred destinations in the world for information technology (IT) and business process outsourcing (BPO) services.

In its 2012 Top 100 Outsourcing Destinations report, Tholons states that Southeast Asia and its countries, particularly the Philippines, is still a “dominant figure” in the worldwide outsourcing industry.

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Dec

14

Universities and colleges in Cebu will be fully introduced into cloud computing technology, the fast growing technology trend as more and more companies are depending on the cloud-based financial and enterprise-resource planning software for their outsourcing needs.

Netsuite Inc., a leading provider of cloud-based software suites, is already partnering with the University of San Carlos, and aims to expand the program with Cebu Institute of Technology (CIT), University of Cebu (UC), and University of the Visayas (UV), and other universities.

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Jul

2

Business process outsourcing (BPO) firms in the Philippines target new markets in the Asia Pacific region, like China, India and Sri Lanka.

Philippines can enter these markets as it remains competitive in both the voice and non-voice services, establishing a brand that could help promote the Philippine BPO services.

Aside from these new markets, the Business Process Association of the Philippines continues promoting the BPO sector in the United States, Europe and Australia markets where more investments are expected.

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