Jul
6
Outsourcing Customer Services to the Philippines
July 6, 2013 | Leave a Comment
Outsource Your Customer Service to the Philippines.
In today’s changing business environment, small and medium enterprises (SMEs) look for an advantage.
The effects of the past recession still put firms deep in the red. Strategies are required to remain profitable, despite budget cuts.
One sure strategy worth exploring is outsourcing; specifically outsourcing to the Philippines.
May
24
A Resolute BPO Partner
May 24, 2013 | Leave a Comment
A growing concern is the seeming ineffectiveness of traditional models in helping bridge the IT and business gap as far as building end-to-end ownership of the business process goes.
Moreover, the core of Information Technology (IT) and Business Process Outsourcing (BPO) directly links costs with the volume of transactions required to fill service requests or address service transactions, all of which beg for improved existing operations.
IT challenges include the need to constantly improve underlying systems and operations performance, but among the challenges include funding sufficiency and the deficiency in attention and focus.
For instance, business operations are focused on day-to-day service delivery challenges, customer satisfaction and reducing churns.
To achieve targets, business operations rely on BPO vendors to address operational challenges while looking for ways to reduce headcount.
When traditional models don’t work, count on a BPO service partner who can develop solutions to improved operations that can lead to significant savings, added value to services, and increased satisfaction in customer experience.
Outsourcing Solutions, Inc. – Your Outstanding Outsourcing Partner!
May
17
Cebu: Next Wave City for BPO Expansion
May 17, 2013 | Leave a Comment
Cebu City is promoted for expansion of business process outsourcing (BPO) firms, as a next wave city in the Philippines.
BPO is one of the high growth potentials for Central Visayas including Cebu, along with agribusiness, tourism, infrastructure and food processing.
Apr
11
The Business World’s Eyes On Cebu
April 11, 2013 | Leave a Comment
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The rising cost of space and labor reopen the Philippines’ manufacturing sector as companies look at Cebu, where the economic landscape is friendlier to foreign direct investments (FDIs).
A dozen electronic companies from Japan and the United States have approached Cebu Investment and Promotions Center (CIPC) and expressed interest in locating to Cebu.
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