Dec

11

Your Outsourcing Guide.

With well-researched articles and reviews on the latest news and issues on outsourcing business, Outsourcing Opinions is your sure guide to making informed decisions for outsourcing your business challenges for success.

Check out this week’s batch on the latest on IT industry developments.

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Nov

23

Information technology specialist Datacraft/Dimension Data releases its 2009 Global Contact Center Benchmarking Report, which details that companies both recognize the role of contact centers to drive more business value during these tough economic times and rely on these contact centers to focus on reducing the cost of customer relationship management operations.

However, despite the booming success of contact service centers, this business sector are still plagued with challenges such as high attrition particularly in Asia.

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Nov

13

Jerry Kaplan of E-commerce Times discusses on how to small- and medium-sized businesses, as well as in large-scale enterprises, are beginning to embrace Software as a Service (SaaS) and cloud computing, and why managed service providers (MSPs) can’t afford to ignore these anymore.

Read more on Jerry Kaplan’s opinion on leveraging of partner relationships to convince the IT departments of SMBs and large enterprises to the Cloud and SaaS here

Nov

11

 

 

 

 

Recruitment Process Outsourcing is a form of business process outsourcing (BPO), where an employer outsources or transfers all or part of its recruitment activities to an external service provider.

According to results of a study performed by global consulting and research firm Everest Group, the market for recruitment process outsourcing (RPO) grows at a healthy rate with the number of deals signed rising this year in spite of the tough economic climate.

Read more about this news here

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