Feb

1

Outsourcing industry analyst Ovum reports on  the modest outlook regarding in-house budgets amongst contact centers while IBM opens another global delivery center in Cebu City, Philippines– lightning might not strike the same place twice but IBM sure does.

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Jan

27

What’s going on right now in Asia’s No. 1 emerging destination for off-shore outsourcing for business process and customer relationship management?

Contact center leader Convergys expands its captive operations in Cebu, citing that the Philippine province’s human resources and their potential as main drivers for growth. Also, what to watch out for when in selecting business process outsourcing (BPO) service providers in Cebu.

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Jan

26

Since last year, the Philippines and its currency (the Philippine Peso) are among the better performers in the Asia-Pacific region in keeping a comfortable external liquidity as per the global credit-rating firm Moody in its latest report, “Asia Pacific Outlook.”

The firm’s Investors Service cites the financial system and external liquidity of the emerging economy, which has remained “stable”,  virtually unharmed by the global financial crisis. With its strong external payments position and stable financial system, the Philippine government has time for the  return to fiscal consolidation as soon as the effects of world recession fade.

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Jan

18

Last year, two foreign global services companies, one from Australia the other from the United States, merged with local business process outsourcing firms in the Philippines to improve productivity and profitability for 2010.

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