Oct
17
Outsourcing – BPM teams up with CRM for Better Business
October 17, 2009 | Leave a Comment
Companies deal with challenges in offering more effective customer service. Traditional customer relationship management (CRM) and contact center solutions usually focus on presenting consolidated customer information, but these still depend on contact service agents’ skills to make the right steps to resolve customer issues.
Learn how to align customer relationship management strategies with business process management intiatives in order to raise the bar on value and experience for your business’ customers and clients.
Read more here
Oct
16
Outsourcing News Round up
October 16, 2009 | Leave a Comment
Outsourcing Issues and News.
Get your weekly dose of professional business information and analyses on business process outsourcing (BPO), customer contact and relations management, searched and summarized by Outsourcing Opinions from the world business news agencies and major resource sites.
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