Dec
27
Outsourcing Philippines – Contact Centers Merger Issue
December 27, 2009 | Leave a Comment
Earlier in the year, a member of the Philippines Senate, Senator Manuel “Mar” Roxas III calls for more mergers and acquisitions in the local call center industry in order to widen flow of capital investments during his keynote address at the Call Center Association of the Philippines (CCAP) conference held in September this year.
The Senator said there are at least 200 small contact center operators in the Philippines that need better presence in getting both domestic and international projects. The Philippine call center industry should be able to help small players to expand their capacity in providing outsourced offshore services.
Dec
20
Outsourcing – CRM 2009 Evaluation
December 20, 2009 | Leave a Comment
CRM market research firm and consultancy Beagle Research Group’s Denis Pombriant shares his year-end evaluation of customer relationship management and its major players in 2009, comparing what happened in the year to that of what was predicted in 2008.
Learn more about what Mr. Pombriant believes to be the highlights of CRM 2009 and the biggest CRM lesson that the year has taught here
Dec
4
Outsourcing – CRM Trends, What’s True and What Isn’t
December 4, 2009 | Leave a Comment
Denis Pombriant of customer relationship management (CRM) market research and consultancy Beagle Research Group discusses how trends can be misconceived, innovations are not worth what these are hyped up to be. Misconceptions can be exploited by ignorant, unscrupulous individuals leading to destructive consequences.
Learn more here as Denis Pombriant sets the record straight on certain misconceptions on CRM.
Dec
2
Outsourcing – Hospitals need CRM
December 2, 2009 | Leave a Comment
John K. Higgins presents a valid argument that hospitals need to implement customer relationship management (CRM) systems and strategies to acquire better, targeted patients information to help the patients receive better care as well as improve hospitals’ bottom lines.
As hospitals generally use conventional marketing, CRM opens a whole new avenue of attracting new clients through personalized and interactive Web sites that promote health awareness and encourage people to get regular testings and screenings that provide regular business for the hospital (which also proactively prevent major illness situations which cost more for patients), conveniences like online bill paying, pharmacy discharge activities and even nurse triage.
Learn more here
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