Aug
14
The Complex Shift in Call Center Trends Today
August 14, 2013 | Leave a Comment
According to global business process outsourcing giant Convergys, the Philippines’ contact center industry must invest more in training and technology, if the country is to keep its leading position in the sector.
The Philippines is the world leader in the contact center segment of the global BPO industry, employing over 700,000 agents nationwide.
May
27
BPO means British Process Outsourcing
May 27, 2011 | Leave a Comment
The potential of call center agents in the Philippines business process outsourcing (BPO) market to be trained in speaking British accent is being explored.
Everything Everywhere, one of Britain’s largest telecommunications provider with 28 million subscribers, is very bullish about setting up shop in the Philippines with hiring workers and middle management.
May
19
BPO Org sets 2 Big meets in Philippines, 2011
May 19, 2011 | Leave a Comment
The Business Processing Association of the Philippines (BPAP) announces two meetings set later this year to address core strategic issues for the BPO services industry in the Philippines.
Both meetings are months away, but best find out more and set your calendars now.
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Aug
7
Outsourcing News Round Up
August 7, 2009 | Leave a Comment
Outsourcing Issues and News.
Here is a weekly dose of professional business information and analyses searched and summarized by Outsourcing Opinions from the world business news agencies and major resource sites.