May

22

Cebu City vows to be provide highly qualified manpower to the country’s business process outsourcing (BPO) industry at the height of shortage in talent confronting the industry.

The local government will improve its current pool of talents in the wake of recent assessment of the Business Processing Association of the Philippines (BPAP) that the supply of manpower cannot meet the growing industry. This shortage, according to BPAP, continues to increase at the rate of 20 percent even as the country has 500,000 college graduates annually.

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May

19

Auditing firm Grant Thornton International’s 2013 first-quarter International Business Report (IBR) reflects the surge in business optimism in the Philippines.

The Philippines with an optimism “balance” of 90%, ranked world’s 2nd in the list of most optimistic business leaders – up from 4th most optimistic in 2012 first-quarter survey.

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Apr

30

One of the top business process outsourcing (BPO) firms in the United Kingdom by the outsourcing unit of Ayala Corp, (AC).

UK-based LBM Holdings Ltd. has now merged with Stream Global Services Inc., this development will allow better UK market penetration while adding to annual BPO revenues.

LBM enables Stream to compete in the world’s second largest English language market and strengthen its ability to help customers grow their sales through LBM’s revenue generation service offerings.

LBM is a demand-and-lead generation solutions provider composed of 2,500 employees across six locations in the UK. LBM’s clients are in the telecommunications, financial services, utilities, automotive and retail industries.

LBM’s workforce and expertise, combined with Stream’s financial strength, global presence and offerings will establish a broader portfolio of high-value service offerings for our clients.

Stream is a customer relationship management BPO firm with more than 39,000 employees supporting 35 languages across 56 service centers in 23 countries. In the past three years, Stream has also grown its workforce to more than 14,000 while opening three new sites in Pasay, Makati and Cebu.

 

Outsourcing Solutions, Inc. – Your Outsourcing Partner!
Source:
Morales, Neil. "Ayala outsourcing unit acquires UK’s top BPO firm"
The Philippine Star. 23 April 2013. Link Here

Apr

15

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Know your Outsourcing.

Outsourcing Opinions provides comprehensive articles and analyses on the current news and information, from world media agencies and authoritative sources, regarding outsourcing and business.

This week, read about the business services providers expanding in the Philippines.

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