Cebu City vows to be provide highly qualified manpower to the country’s business process outsourcing (BPO) industry at the height of shortage in talent confronting the industry.

The local government will improve its current pool of talents in the wake of recent assessment of the Business Processing Association of the Philippines (BPAP) that the supply of manpower cannot meet the growing industry. This shortage, according to BPAP, continues to increase at the rate of 20 percent even as the country has 500,000 college graduates annually.

The city government coordinates with the regional office of the Commission on Higher Education in doing an inventory of these graduates as well as previous graduates for possible enlistment with the city’s current pool of BPO talents who are already gainfully employed locally.

According to the Department of Science and Technology, Healthcare IT-BPO careers have expanded into various disciplines that open windows of career opportunities for nursing graduates and allied medical professionals.

Through the IT-BPO sector, these professionals can opt to take alternative careers such as medical transcriptors, medical secretaries, medical coders and billers, medical assistants, medical representatives, medical butlers and clinical research associates.

For BPAP, the health information management continues to be the fastest growing sector at the BPO industry, growing 200 percent in 2012, and although BPO health sector requires US-registered nurses, anybody employed under the industry will be earning more than what an overseas Filipino worker is getting abroad.

The BPAP said USA covers 80 percent of the country’s BPO clients and the country hopes to capture more clients from Europe and Australia.

Finance and accounting, digital management and game development are other growing BPO industry sectors and according to BPAP.

The big gap in manpower supply is on the finance and accounting sector that is expanding mostly in captive banks and require highly-skilled and certified public accountants.


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