Jul
6
Outsourcing Customer Services to the Philippines
July 6, 2013 | Leave a Comment
Outsource Your Customer Service to the Philippines.
In today’s changing business environment, small and medium enterprises (SMEs) look for an advantage.
The effects of the past recession still put firms deep in the red. Strategies are required to remain profitable, despite budget cuts.
One sure strategy worth exploring is outsourcing; specifically outsourcing to the Philippines.
Jul
2
The Philippines is an emerging top off-shoring destination for Australian firms.
The business process outsourcing (BPO) services currently outsourced to the Philippines are back-office processing, customer interaction, information technology services, and finance services.
The Philippines is the ideal offshore destination for Australian firms for business solutions and services, because of the following factors:
May
29
International Call Center Conference goes to Cebu
May 29, 2013 | Leave a Comment
The International Contact Center Conference & Expo (ICCCE) is the premier learning and networking event for the global contact center industry.
It’s set this August 28 to 30 at the Philippines’ Queen City of the South, Cebu City, at the Radisson Blu Hotel and the Shangri-La Mactan Resort.
May
24
A Resolute BPO Partner
May 24, 2013 | Leave a Comment
A growing concern is the seeming ineffectiveness of traditional models in helping bridge the IT and business gap as far as building end-to-end ownership of the business process goes.
Moreover, the core of Information Technology (IT) and Business Process Outsourcing (BPO) directly links costs with the volume of transactions required to fill service requests or address service transactions, all of which beg for improved existing operations.
IT challenges include the need to constantly improve underlying systems and operations performance, but among the challenges include funding sufficiency and the deficiency in attention and focus.
For instance, business operations are focused on day-to-day service delivery challenges, customer satisfaction and reducing churns.
To achieve targets, business operations rely on BPO vendors to address operational challenges while looking for ways to reduce headcount.
When traditional models don’t work, count on a BPO service partner who can develop solutions to improved operations that can lead to significant savings, added value to services, and increased satisfaction in customer experience.
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