Oct

20

United Kingdom’s National Outsourcing Association endows the Philippines the Best Offshoring Destination of the Year 2009.  This the second time the country won the award, the first was in the year 2007.

The Philippines’ outsourcing industry provides enterprises a broad set of services, which includes conventional voice contact, IT services and  higher value services such as medical transcription, finance, animation, engineering and architectural design.

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Oct

17

Companies deal with challenges in offering more effective customer service. Traditional customer relationship management (CRM) and contact center solutions usually focus on presenting consolidated customer information, but these still depend on contact service agents’ skills to make the right steps to resolve customer issues.

Learn how to align customer relationship management strategies with business process management intiatives in order to raise the bar on value and experience for your business’ customers and clients.

Read more here

Oct

16

Outsourcing Issues and News.

Get your weekly dose of professional business information and analyses on business process outsourcing (BPO), customer contact and relations management, searched and summarized by Outsourcing Opinions from the world business news agencies and major resource sites.

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Oct

14

Software as a service is a modern means of software deployment where a provider licenses a software application to clients for use as a service on demand.

David F. Carr writes that there are five, count ’em 5, things chief information officers and IT department heads have to watch out for, especially when it comes to acquiring safe, secure and successful Software as a Service (SaaS) contracts.

  1. Reliable Services
  2. Vendor Guarantees, like escrow
  3. Adequate notices on changes and upgrades
  4. Rogue Deployments
  5. Resistance to SaaS

Want to learn more? Read here

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