Apr
26
Take care of your employees, they’ll take care of you
April 26, 2011 | Leave a Comment
Global management outsourcing consultancy Accenture surveyed more than 3,400 professionals in 29 countries and found that fewer than 50 percent of all respondents are satisfied with their current jobs, but nearly 70 percent of respondents plan to stay with their companies.
The respondents from the Philippines, however, differed significantly from their global counterparts.
Feb
27
Measures against Attrition in BPO employees
February 27, 2011 | Leave a Comment
Transferring from one company to another is a trend among business process outsourcing (BPO) employees.
BPO companies are invited to take measures in response of these “job-hoppers.”
Jan
24
Outsourcing India show Signs of Recovery
January 24, 2010 | 1 Comment
Outsourcers in India show symptoms of an upturn as the market for outsourcing gets back on its feet, especially in new technology expertise and customer relationship management.
They even have ramping up domestic hiring as demand returns to 2005 year levels. Some firms are also increasing efforts in global hiring to the point of sending consulting jobs back to the United States.
Read more here
Jun
16
Outsourcing – Call Centers, the High-strung Work Life
June 16, 2009 | 1 Comment
In the downturn, companies are re-introduced to the need to keeping customers happy and satisfied in order to keep them and by extension, attract new customers.
Thus customer-contact measures and centers are made into a priority by some organizations while others neglect their customer needs by staffing under-paid, under-trained individuals in the bleak work environments
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