Global management outsourcing consultancy Accenture surveyed more than 3,400 professionals in 29 countries and found that fewer than 50 percent of all respondents are satisfied with their current jobs, but nearly 70 percent of respondents plan to stay with their companies.

The respondents from the Philippines, however, differed significantly from their global counterparts.

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Transferring from one company to another is a trend among business process outsourcing (BPO) employees.

BPO companies are invited to take measures in response of these “job-hoppers.”

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Outsourcers in India show symptoms of an upturn as the market for outsourcing gets back on its feet, especially in new technology expertise and customer relationship management.

They even have ramping up domestic hiring as demand returns to 2005 year levels. Some firms are also increasing efforts in global hiring to the point of sending consulting jobs back to the United States.

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In the downturn, companies are re-introduced to the need to keeping customers happy and satisfied in order to keep them and by extension, attract new customers.

Thus customer-contact measures and centers are made into a priority by some organizations while others neglect their customer needs by staffing under-paid, under-trained individuals in the bleak work environments

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